We will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the refund. Please note that refund will be provided only if the damage is not caused by the customer in any manner whatsoever. 

At the time of raising a request for return or cancelling the Products on Nexusmobile.in website, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.

Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 7 Days from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be   stipulated by us are fulfilled, such as the Product being   returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we   shall imply appropriate penalty in refund amount in respect of a Product that is deemed ineligible for a full refund based on our verification and assessment. The   refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial   institution or payment solution provider terms and conditions.

The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or   damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.