Grievance Redressal Mechanism 

Nexusmobile.in is duty bound to provide fair treatment to our Consumer and Consumer grievances. 

What does "Grievance" mean? 

Grievance means any issue related to the product/service which has been availed by the consumer from the Nexusmobile.in website and consumer is seeking resolution for the same. 

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ tab available in the footer section of the website. 

Journey: 

Click on ‘Contact Us’  tab 

It will open to Nexusmobile.in support details | 9 am to 9 pm Customer Care Support 

Submit 

If your query / complaint is not resolved needs to be escalated: As per the applicable laws, Nexusmobile.in has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Mr. Swayam Labade

Designation: Manager - Customer Success 

Nexusmobile.in

Contact: Grievance@nexusmobile.in

Nodal Officer: 

Mr. Piyush Arora 
Designation : Head – Customer Experience & Operations

Contact: Nodalofficer@nexusmobile.in

Our ‘Grievance Redressal Mechanism’ is as follows: 

Upon the receipt of a Consumer Grievance on the channels specified above. 

The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and 

The Consumer shall receive a system generated “Unique ID/Ticket ID” to track the grievance status 

“Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws. 

A Grievance will be considered as closed and disposed-off and in any of the following instances, namely: 

When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance 

For more details, please visit Terms and conditions